{2025} PEOPLECERT ITIL-4-BRM PDF QUESTIONS FOR STRESS-FREE EXAM PREPARATION

{2025} Peoplecert ITIL-4-BRM PDF Questions For Stress-free Exam Preparation

{2025} Peoplecert ITIL-4-BRM PDF Questions For Stress-free Exam Preparation

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Tags: ITIL-4-BRM Valid Test Sims, ITIL-4-BRM Reliable Study Guide, Pass ITIL-4-BRM Exam, New ITIL-4-BRM Practice Materials, ITIL-4-BRM Reliable Test Preparation

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
Topic 2
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 3
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 4
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 5
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which is an example of an approach to managing a business relationship in a clear domain?

  • A. A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
  • B. A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
  • C. A business relationship manager is provided high-level guidance for customer discussions
  • D. A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest

Answer: B

Explanation:
In a clear domain, processes are well understood and documented; providing a detailed set of instructions aligns with that clarity, guiding the BRM's information-gathering.


NEW QUESTION # 22
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

  • A. Level 3
  • B. Level 5
  • C. Level 4
  • D. Level 2

Answer: C

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.


NEW QUESTION # 23
An organization has created a value stream to define new or changed service level agreements (SLAs).
What TWO activities in this value stream are most likely to include contributions from a business relationship management practice?
1. Identify customer requirements
2 Create a draft SLA
3. Verify that SLA is achievable
4. Negotiate agreed SLA

  • A. 1 and 4
  • B. 2 and 3
  • C. 1 and 2
  • D. 3 and 4

Answer: A

Explanation:
BRM engages in understanding and capturing customer requirements (activity 1) and plays a key role in negotiating the agreed SLA (activity 4) to ensure alignment with stakeholder expectations.


NEW QUESTION # 24
Which of the following describes a value stream?

  • A. A model that defines the key aspects of a relationship journey for a set of business stakeholders
  • B. Asset of organizational resources designed for performing work or accomplishing an objective
  • C. A set of steps undertaken to create and deliver products and services
  • D. An operating model which defines the main activities required to respond to demand and facilitate value realization

Answer: C

Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.


NEW QUESTION # 25
In the context of the "business relationship management" practice, which statement is CORRECT?

  • A. Focuses on relationships between individuals
  • B. Nurtures relationships at strategic levels
  • C. Aims to manage agreements with consumers
  • D. Focuses primarily on the needs of service users

Answer: B

Explanation:
The Business Relationship Management practice is designed to nurture and maintain relationships with stakeholders at strategic and organizational levels, ensuring alignment between the organization's strategy and stakeholder needs.


NEW QUESTION # 26
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